Terms & Conditions

In these Terms, “Ashrams”, “we”, “us”, and “our” mean the Ashrams company registered in India that designs and coordinates journeys.

“You” and “your” mean the person making an enquiry or booking, and where applicable each member of the travelling party you represent.

“Journey” means the curated itinerary of accommodation, experiences, workshops, and ground transportation arranged by Ashrams.

“Supplier” means an independent third party who delivers a component of your journey — for example a property, retreat centre, guide, or transport provider.

These Terms and Conditions (“Terms”) apply to all enquiries, journey planning engagements, bookings, and journeys arranged by Ashrams (“we”, “us”, “our”), a company registered in India. By submitting an enquiry, entering into a journey planning conversation,

or confirming a booking, you agree to be bound by these Terms in their entirety. If you are booking on behalf of a travelling party, you confirm that you have the authority to bind each member of that party to these Terms and accept responsibility for communicating them to all travellers.

Ashrams est une agence spécialisée dans la conception et la coordination de voyages. Nous concevons des séjours sur mesure en Inde, en combinant hébergement, expériences culturelles et contemplatives, ateliers et transports terrestres privés pour créer un itinéraire cohérent et complet adapté à chaque client.

Ashrams acts as a facilitator and coordinator. We are not the direct provider of accommodation, retreat services, cultural workshops, temple experiences, or transportation. Each of these services is delivered by an independent third-party supplier.

An enquiry does not create a booking. Journey planning is a collaborative process: we gather your preferences, propose an itinerary, and refine it with you until it is ready for confirmation.

Any itinerary, pricing, or availability shared during planning is indicative until you receive a written booking confirmation from us.

We may decline an enquiry or decline to proceed with planning where we reasonably believe a journey cannot be delivered safely, appropriately, or to the standard we uphold.

A booking is confirmed only when we send you written confirmation and the required deposit (or other agreed payment) has been received.

Your confirmation will set out the journey dates, outline of services, total price, payment schedule, and any special conditions that apply to your itinerary.

Please check the confirmation carefully. You must notify us of any error within 48 hours of receipt. After that, changes may be treated as amendments under Section 10.

Prices are quoted in the currency stated on your confirmation and are based on supplier rates, logistics, and the scope of services agreed at the time of booking.

Unless stated otherwise, prices typically include the coordinated elements of your itinerary — accommodation, arranged experiences, and private ground transportation as described in your confirmation.

Prices do not include international flights, travel insurance, visas, personal expenses, tips, or any item expressly marked as excluded, unless we have agreed otherwise in writing.

A deposit of 20% of the total journey value is ordinarily required to confirm a booking. The remaining balance is due by the date set out in your confirmation — typically no later than 60 days before departure.

Payment methods and instructions will be provided in writing. Title to services passes only once cleared funds are received.

If any payment is late, we may suspend planning or cancel the booking. In that event, cancellation charges under Section 08 may apply as if you had cancelled on the date payment was due.

We may cancel a journey where it becomes impossible or unsafe to deliver — including where a key supplier withdraws, where government restrictions intervene, or where conditions on the ground make travel inappropriate.

If we cancel before departure for reasons within our reasonable control, we will offer an alternative journey of comparable value or a refund of amounts paid to us for undelivered services.

We are not responsible for costs you incur independently — such as flights, visas, or insurance — unless those costs were included in your Ashrams confirmation.

India’s landscapes, seasons, and local conditions mean itineraries sometimes need to adapt. We may make reasonable changes to timings, routes, properties, or experiences where necessary to protect safety, quality, or feasibility.

Where a significant change is required before departure, we will notify you as soon as practicable and discuss options.

If you request a change after confirmation, we will try to accommodate it. Supplier fees, fare differences, and an administration charge may apply. Changes close to departure may not be possible.

You are responsible for ensuring that every traveller on the booking is fit to travel, holds valid travel documents, and complies with local laws and supplier house rules.

You must provide accurate information during planning — including dietary needs, mobility considerations, and any health context relevant to the journey — so we can brief suppliers appropriately.

Disruptive, unsafe, or unlawful behaviour may result in removal from an experience or property without refund for unused services.

Some journeys involve altitude, long transfers, walking, or contemplative schedules that may not suit every guest. It is your responsibility to assess suitability and take medical advice where needed.

Tell us about mobility limitations, medical conditions, or other requirements as early as possible. We will share relevant details with suppliers only on a need-to-know basis, as described in our Privacy Policy.

We are not a medical provider. Participation in any practice, workshop, or physical activity is at your own risk.

You are responsible for passports, visas, vaccinations, and any entry requirements for India and for any onward travel. We can share general guidance but do not guarantee entry.

Comprehensive travel insurance — including medical cover, evacuation, and cancellation — is strongly recommended and, where stated on your confirmation, may be required.

Ashrams does not provide insurance. Claims under your policy are between you and your insurer.

Suppliers are independent businesses. They are responsible for delivering their own services to the standard they hold out. Ashrams selects and briefs suppliers carefully, but does not control day-to-day operations on site.

Your stay at a property or participation in an experience may also be subject to that supplier’s own terms, which we will share where material.

Where a supplier fails to deliver, we will use reasonable efforts to assist and to arrange a suitable alternative. Our liability remains limited as set out in these Terms.

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited under applicable law.

Subject to that, Ashrams’ total liability arising out of or in connection with a booking is limited to the total amount you paid to Ashrams for that journey.

We are not liable for indirect or consequential losses, including loss of enjoyment, lost earnings, or costs of independently booked flights and connecting travel, except where required by law.

We are not liable for failure or delay caused by events beyond our reasonable control — including natural disasters, severe weather, epidemics, political unrest, strikes, government action, or closure of transport networks.

In such cases we will work with you and our suppliers to adjust the journey where possible. Refunds for unused services depend on what we can recover from suppliers.

If something is not right during your journey, please tell us or your on-ground contact as soon as possible so we can try to put it right while you are still travelling.

If your concern is not resolved on the ground, write to us within 28 days of the journey’s end with full details.

We aim to investigate complaints fairly and respond in writing. Raising issues promptly helps us help you.

Website content, itineraries, imagery, and brand materials belong to Ashrams or our licensors. You may not copy, republish, or commercially reuse them without our written consent.

You grant us a non-exclusive licence to use feedback or testimonials you share with us for service improvement and, where you agree, for marketing.

These Terms are governed by the laws of India. Courts in India have exclusive jurisdiction over disputes arising from these Terms, subject to any mandatory consumer protections that apply in your place of residence.

If any provision of these Terms is found unenforceable, the remaining provisions continue in full force.

We may update these Terms from time to time. The version that applies to your booking is the version in force when your booking is confirmed, unless a change is required by law.

Material updates will be reflected on this page with a revised “Last updated” date. Continued use of our website after changes constitutes acceptance of the updated Terms for future enquiries and bookings.